1and1 Review | ChooseWhat.com

1&1 Comparison and Review

1&1 Review


  • Low monthly cost
  • Offers month-to-month plans in addition to annual plans
  • Offers 24/7 phone customer support
  • Live chat support available
  • Large number of templates available
  • Free one-year registration of a .com, .org, .net, .info, .biz
  • Includes the ability to sell products online through PayPal Minishop


  • Limited ability to edit HTML of the website template
  • Must upgrade to Premium or Online Store package in order to gain full eCommerce functionality


1&1’s Website Builder Personal plan is a great tool and currently available for $11.88 for the first year (an effective rate of $.99/ month). After the first year, the product renews annually at $6.99/ month rate ($83.88/ year). The builder is easy to use and very flexible, and includes a large number of templates and access to their royalty free image gallery. While we found that content blocks were not able to be manipulated by dragging and dropping, we loved that 1&1’s builder can completely reorganize your site’s information into predetermined layouts with a few simple clicks. They also have great customer support options, including high quality, 24/7, US-based technical phone and live chat support.

Ease of Use

1&1's Website Builder received 4 out of 5 stars for Ease of Use. They provide the most comprehensive setup wizard that we have seen. Whereas most setup wizards gather basic information to help you start working on your website, 1&1’s entire interface is designed to guide you through creating your site all the way from start to finish. Direct editing features make it easy to customize your site, but 1&1 does not provide drag-and-drop content block manipulation. Adding site elements is a simple one-click process that instantly places your element into position on your site. Uploading images takes no more than three clicks at a time. 1&1's Website Builder packages offer access to their royalty free image library with 12,238 images.

The Website Builder Personal plan offers 200 website templates for you to select from and customize, however, these templates are industry specific. This package also allows you to edit some HTML of the templates, and the website builder offers above average flexibility in other respects. You can completely switch the entire design of your website in a few clicks due to the user-friendly organization of your site layout. 1&1 allows you to insert metatags for the purpose of optimizing your site for search engines. The builder also allows you to add many types of content to your site, including content blocks like text, image, table, button, blog and widgets. 

Customer Support

1&1 received 4 out of 5 stars for Customer Support. Technical phone support is advertised as available 24/7 to paying customers. The technical phone support appears to be U.S. based and is very knowledgeable. We even tested on the weekend, and they answered all our questions correctly. 1&1 also offers live chat and email support as well as online tutorials, a searchable knowledge base and a forum (although the forum is not particularly helpful at this time).

Account Features

1&1's Website Builder Personal account includes 1 email account related to your domain name (i.e. yourname@yourdomain.com) with their website builder service. 1&1 also includes Privacy Protection from the WHOIS database for free if you decide to register your domain with them (which typically costs $8 to $20 per year from other registrars). The WHOIS database is a publicly searchable database with information about the registrants of domain names. Keeping information like your name, address, telephone number, and email address out of this database helps protect you against unwanted marketing, spam, and identity theft. When Privacy Protection is enacted, your domain registrar will keep this information private by replacing your contact information with theirs. A unique feature that this plan offers is that it is also a hosting plan with unlimited data storage, which means, if you decide to replace the website that you built using their tool with a Wordpress website or something else, this account can work just like a traditional hosting account.


1&1’s Personal plan has an intro price of $2.99/ month, but they require you to pay up front for the first year, which is $35.88. The renewal rate is $6.99/ month. 1&1 includes the first year of domain registration with this plan, but after the first year, the standard 1&1 registration fee is $14.99. 1&1 can also host a domain you’ve already registered with another registrar, as long as you point your domain to 1&1’s server. 1&1 offers a 30-day free trial so you can fully explore their services before committing to an annual plan.


1&1 offers three Website Builder upgraded packages: Basic, Plus & Pro. The Basic package is currently available for $11.88 for the first year, with a renewal rate of $9.99/ month and features like a more templates, images and web apps. The Plus package is currently available for $119.88 for the first year with a renewal rate of $19.99/ month. This package offers everything in the Basic package and adds an SEO assistant, one click and done Facebook site, the ability to edit the HTML of your site and an SSL certificate (changes your http:// site to https://). The Premium plan can purchased for $179.88 for the first year with a renewal rate of $29.99/ month. This package offers everything in the Plus plan and adds 1&1s Online Store with the possibility to sell up to 1,000 products and their Personal Consultant helping website promotion. 1&1 also offers eCommerce Website Builder that is designed to manage an online store with thousands of products. One thing to remember is that you can't easily switch between Website Builder and eCommerce Website Builder packages.

1&1's Features

Name of Plan


Price Per Month (including hosting)

$6.99 $2.99

Domain Registration Cost

1 Year Free

Payment Terms


Free Trial

30 Days

Number of Templates


Setup Wizard


E Commerce Tools

Yes, but

SEO Tools


Hosting Space

10 GB

Number of Email Accounts


Image Library


Customer Support

4 stars for 1&1's Customer Support

Ease of Use

4 stars for 1&1's Ease of Use