1&1 Review

Pros:

  • Highly customizable website builder
  • Provides Excellent guidance for website creation
  • Easy email setup for your domain

Cons:

  • Can't drag and drop content
  • Poor quality phone support

Conclusion:

1&1’s MyBusiness Basic plan offers a highly customizable website builder for slight premium. We found this builder to be easy to use and very flexible. While we found that content blocks were not able to be manipulated by dragging and dropping, we loved that 1&1’s builder can completely reorganize your site’s information into predetermined layouts with a few simple clicks. They also have great customer support options; however, we found 1&1’s phone support availability to be a bit inconsistent and it took us several tries to reach them. If phone support isn’t a big issue for you, this would be a great web builder to use.

Ease of Use

1&1's MyBusiness Basic website builder received 4 out of 5 stars for Ease of Use. They provide the most comprehensive setup wizard that we have seen. Whereas most setup wizards gather basic information to help you start working on your website, 1&1’s entire interface is designed to guide you through creating your site all the way from start to finish. Direct editing features make it easy to customize your site, but 1&1 does not provide drag-and-drop content block manipulation. Adding site elements is a simple one-click process that instantly places your element into position on your site. Uploading images takes no more than three clicks at a time. 1&1 does not provide an image gallery of stock photographs to use on your site with their Basic package. If having ready-to-use photos at your fingertips is important, you may want to upgrade your package or use another vendor’s service.

1&1 provides 125 website templates for you to select from and customize. Most are tailor-made for a specific industry so that you can hit the ground running if setting up a site for a specific business or organization. You can even directly edit the HTML or CSS coding of these templates if you are technically inclined. The builder’s high flexibility sets it apart from many other builders. You can completely switch the entire design of your website in a few clicks due to the user-friendly organization of your site layout. 1&1 allows you to insert metatags for the purpose of optimizing your site for search engines. The builder also allows you to add many types of content to your site, including YouTube clips, Flash modules, Google Maps, live chat modules, user forums, forms, and more.

Customer Support

1&1 received 4 out of 5 stars for Customer Support. Technical phone support is advertised as available 24/7 to paying customers.  Email support is also available, but 1&1 does not offer live chat support at this time. While we found 1&1’s overall Customer Support to be above average quality due to the avilability of many helpful services such as in depth FAQs, user forums, tutorials and an extremely helpful searchable knowledgebase, we found 1&1’s phone support to be below average quality. During testing, it took us nine calls (three tries to each of three listed contact numbers) before we were able to finally make contact. Once they answered, 1&1’s support representatives answered only half of our test questions regarding their website builder correctly.

Account Features

1&1 hosts 200 email accounts related to your domain name (i.e. yourname@yourdomain.com) with their website builder service. 1&1 also includes Privacy Protection from the WHOIS database for free if you decide to register your domain with them. The WHOIS database is a publicly searchable database with information about the registrants of domain names. Keeping information like your name, address, telephone number, and email address out of this database helps protect you against unwanted marketing, spam, and identity theft. When Privacy Protection is enacted, your domain registrar will keep this information private by replacing your contact information with theirs.

Pricing

1&1’s MyBusiness Basic plan costs the equivalent of $9.99 per month under an annual contract term, but 1&1 requires you to pay quarterly, making your effective price $29.97 for every three months of service. You also have the option of purchasing a three-month payment plan for $38.97 upfront, which works out to $12.99 per month. 1&1 will include domain registration with your monthly hosting fee, as opposed to some services, which charge you an additional yearly fee or require you to register a domain name with another service. 1&1 can also host a domain you’ve already registered with another registrar, as long as you point your domain to 1&1’s server. 1&1 allows you to receive payments from prospective customers on your site through Merchant Accounts, Pay Pal, and RBS WorldPay. 1&1 offers a 30-day free trial so you can fully their services before committing to an annual or three-month payment plan. 

Upgrades

For an additional $10 per month, you can upgrade to 1&1’s Plus package, which provides a Product Catalog and Shop function, among other features, that make your site more user-friendly and make it easier for customers to purchase through your site.

1&1's Features

Name of Plan

MyWebsite Basic

Price Per Month (including hosting)

$9.99

Domain Registration Cost

Included

Payment Terms

Annual

Free Trial

30 Days

Number of Templates

200+

Setup Wizard

Yes

E Commerce Tools

No, but

SEO Tools

Yes

Hosting Space

Unlimited

Number of Email Accounts

200

Image Library

No

Customer Support

4 stars for 1&1's Customer Support

Ease of Use

4 stars for 1&1's Ease of Use